Terms and Conditions of Sale

As a client who has purchased through Carolann Bridal Wear via an Invoice / Lay by Agreement you are bound by all terms and conditions listed below – as per your signed document / invoice at the time of sale.

Sales Invoices

Sales will be written 'up on an invoice from our accounting system.

Invoices are to be paid within 72 hours of receipt date - to allow for 3 business days if transferred via Bank Deposit. A receipt of payment proof IS required for our filing - Where over the internet deposits are required for holding gowns.

Where monies are not received in to our bank account, you will get a reminder notification email of "Payment Not Received" on day 3, if no communication is provided, or we are not advised on the deposit date, you will be given a final notification for "Payment of Invoice" 24 hours later, to be completed within 24 hours as to payment made, with bank receipt number. Should we not receive payment, all sale stock items will be moved back in to floor stock, and you will no longer be able to purchase these items under your original sales invoice.

Invoices are to be paid immediately when in store, unless deemed to be a 'Holding Item' or 'Lay by’.

Payment can be made by Direct Debit prior to collecting, or in Cash at when picking up goods.

Quotes for Gown Orders

Carolann Bridal Wear will provide a quote if requested, as an additional method of 'interim invoicing’.

Quotes will include any additional pricing - rushed shipping or additional pricing.

You are not obligated to purchase based upon this quote.

Approved quotes will be transferred to an Invoice, and will be treated as per "Ordering Items" clause (below).

Ordering Items

Sales will be written up on an invoice from our accounting system.

A 50% deposit is required before placing an order for your item/s. Orders will be placed once the full deposit amount is received by Carolann Bridal Wear, in to the nominated bank account.

Your order will be placed under a full Lay by Agreement - including payments towards your deposit.

For cancellation of orders please see "Cancellation of Contracts" clause.

Carolann Bridal Wear will not be held liable for any changes in sizing once the gown/s has been ordered, this includes fluctuation in weight gain, or loss, any measurements for gowns that are incorrect and provided by the external alterations service, will need to be taken up with them, or where there are additional alterations required for the length of a gown or incidental changes.

Change of Mind / Wrong Selection - Returns Policy

No change of mind refunds (or wrong selection - including size or colour change), exchanges or credit notes on orders, sale items or defective items as advised at time of sale.

Carolann Bridal Wear is NOT responsible for any alteration changes that you may require, or have a change of mind on once your gown has been purchased. Carolann Bridal Wear is NOT responsible for the length of a gown once a hoop is worn (wearing a hoop is a personal choice and not always needed). Carolann Bridal Wear is NOT responsible for the length of a gown and the heel height of shoes - this is a personal preference and unless the correct heel height is brought to an initial consultation it can not be determined if a gown length is going to be correct.

Faulty Items

Gowns are thoroughly inspected when arriving to Carolann Bridal Wear. Any / All faults will be listed on the invoice at the time of sale, and on the Bridal Pick Up Form that is signed at the time your gown leaves the store.

Once gowns leave the boutique we are not held liable for any faults that may occur as we are no longer in control of how they are treated.

Gowns sold as Sample Sales are not available for ANY form of exchange, credit note, refund.

Gowns purchased on Consignment are to be treated as 'Sample Stock Sales' and may from time to time have loose threads, minor marks, loose buttons or faulty zips. This is considered as general wear and tear of gowns being tried on.

Sale items that have been sold as having a fault to them will be listed on the invoice and will be void of any returns, exchanges or credits.

Order Arrivals

When your gown/s arrive at Carolann Bridal Wear, it must be checked, the balance paid and the gown/s picked up within 30 days of delivery, unless arrived earlier and are still held under a lay by agreement. Where your order is on a lay by agreement you will be notified of the gown/s arrival and approval can be made to hold your gown/s for a nominated length of time. Where your order has been paid for in full they must be picked up within 30 days of Delivery.

The delivery date IS an anticipated date of arrival. Carolann Bridal Wear will ensure that there minimum of one month lead time between the requested timeframe for delivery and your Wedding Date. Items may arrive early. It is important to note that items can also run late.

Carolann Bridal Wear will not be held liable for any late deliveries where it can be proven that the requested delivery timeframe was appropriate.

Alteration Services

All alterations are subject to the "Terms and Conditions of Alterations" agreement being signed by the customer prior to commencing any alterations. The agreement is provided in-store and is available at time of selecting a garment or requesting alterations.

Picking Up Your Gown

When you leave our boutique with your gown any issues found with your gown once, or in the process, of being altered by an external alterations service is NOT the responsibility of Carolann Bridal Wear. You cannot bring your gown back to our boutique if it has been altered in ANY way - this includes seam un-picking to view the amount of seam allowance in a gown - and is VOID of any compensation.

Once gowns leave the boutique we are not held liable for any faults that may occur as we are no longer in control of how they are treated.

Carolann Bridal Wear is NOT responsible for any alteration changes that you may require, or have a change of mind on. Carolann Bridal Wear is NOT responsible for the length of a gown once a hoop is worn (wearing a hoop is a personal choice and not always needed). Carolann Bridal Wear is NOT responsible for the length of and the heel height of shoes - this is a personal preference and unless the correct heel height is brought to an initial consultation it can not be determined if a gown length is going to be correct.

Once gowns have been ordered, arrived or stored in the boutique, they cannot be cancelled - no refund is payable, they must be paid for and picked up, this includes sales made for Consignment Gowns.

Cancellation Fees

If at any time during the term of this Agreement you decide not to proceed with your purchase, Seller will charge a cancellation fee as listed below to cover Seller's costs of storage and/or administrative and general services costs. The cancellation fee will be deducted from the amounts you have paid up to the date of cancellation, or invoiced for payment if not covered.

Pre-Loved / Ex Sample - Consignment Lay by = CONSIGNMENT LAYBYS CAN NOT BE CANCELLED, under ‘Cancellation of Contract', they must be paid for in full as they reside in the boutique and are sold on behalf of a third party.

All cancellations MUST be made in writing by the person who has been invoiced for all gowns. Carolann Bridal Wear will not accept any verbal discussions for cancellations outside of the 'nominated invoiced person’. Fees, charges and debt collection (where applicable) will be incurred until formal written notification is received and / or cancelled at the sole discretion of Carolann Bridal Wear.

Gowns Ordered

Once gowns have been ordered, arrived or stored in the boutique, they cannot be cancelled - no refund is payable, they must be paid for and picked up, this includes Consignment Gowns and Accessories. All gowns ordered MUST be paid for in full.

Layby Agreements

The Layby Agreement is made between CAROLANN BRIDAL WEAR (“Seller”) and you, as Customer, and sets out the method of payment and the terms and conditions for the purchase of products from Seller through a payment installment plan.

Layby Terms are:

  • Layby is not to exceed 6 weeks - if purchasing floor stock, unless an independent agreement has been reached with Carolann Bridal Wear.
  • Layby is not to exceed 12 weeks - for 50% gown order deposit, and balance as per “Sales Invoices” clause.
  • Layby is not to exceed 16 weeks for balance - where Bridal Gowns have been ordered, unless otherwise agreed and stated on the “Sales Invoice”.
  • Layby is not to exceed 12 weeks for balance - where Bridesmaid Gowns have been ordered, unless otherwise agreed and stated on the “Sales Invoice”.
Where Layby Terms Have Expired

In the event that you fail to complete all payments by ONE WEEK after the end of the stated Completion Date, the Seller may terminate this Agreement, or hire a debt collection agency to obtain all outstanding funds, at its sole discretion. Where a debt collection agency has been employed to obtain outstanding funds, YOU as the purchaser will be required to pay all agency fees incurred with the collection your outstanding payment.

Where lay by terms have expired, you will be on charged a $25.00 storage fee per month, over and above any outstanding fees.

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Shop Address

4/41 Watland Street,
Springwood QLD 4127

** NEW Location **

Open Hours

Mon 11am-5pm
Tue, Wed & Fri 10am-5pm
Thu 10am-8pm
Sat 9am-3pm